Return Policy

Barronbuy Hassle-Free Returns and Exchange Policy

At Barronbuy, customer satisfaction with every purchase from barronbuy.com is our top priority. We understand that occasionally, an item may need to be returned or exchanged. This policy outlines the straightforward procedure for both.

Eligibility Criteria for Returns

For an item to be accepted for a return or refund, it must meet the following strict conditions:

1. Condition of Item: The merchandise must be unused, unwashed, and in the exact condition in which it was received, free of stains, signs of wear, or any foreign odors.
2. Original Packaging: All returns must be shipped back in the original, protective packaging (e.g., polybags or branded boxes).
3. Tags Attached: All original Barronbuy tags and labels must remain securely attached to the product.
4. Proof of Purchase: You must include verifiable proof of purchase, such as your order number, confirmation email, or original sales receipt.

We reserve the right to decline any return that fails to meet these essential requirements.

Return Deadline (30-Day Policy)

Customers have 30 days from the date the order was delivered to initiate a return request. Requests submitted after this 30-day window cannot be processed for a refund or exchange.

Initiating the Return Process

To begin your return or exchange, please follow these steps:

1. Contact Us: Send an email to our support team at support@barronbuy.com.
2. Provide Details: Your email must clearly state the reason for the return and include your complete name, the original order number, and a copy of your confirmation or receipt.
3. Visual Documentation (if applicable): If the item arrived damaged or incorrect, please attach clear photographs or video clips of the product highlighting the issue.

Our support team is located at 2 WILMS AVENUE, SOUTH SAN FRANCISCO, CA 94080, UNITED STATES and will aim to respond with return authorization (RMA) and detailed shipping instructions within 72 hours.

Shipping Costs for Returns

The responsibility for shipping costs depends on the reason for the return:

• Barronbuy Error: If the return is necessitated by a mistake on our part (e.g., defective merchandise, wrong item shipped, or fulfillment error), Barronbuy will cover the full cost of return shipping.
• Customer Preference: For all other reasons (e.g., change of mind, fit/sizing issues based on customer selection), the customer is responsible for arranging and paying for the return shipment.

Note on Refunds: Original shipping charges paid on the order are non-refundable, regardless of whether the return qualifies for free return shipping. We strongly advise customers to use a traceable and insured mailing service when returning items to Barronbuy.

Exchanging an Item

We are happy to facilitate an exchange if the circumstances meet the following criteria:

• The item received was damaged, defective, or incorrect due to a Barronbuy processing mistake.
• You received a different product or size than what you originally ordered.

If you qualify for an exchange, email us at support@barronbuy.com. Once the original item is received and inspected, we will promptly ship the correct replacement item at no additional shipping cost to you.

Refund Processing and Final Points

• Refunds for approved returns will be processed back to the original payment method used for the purchase.
• The processing time for a refund may take 5-10 business days after the returned item has been received and successfully inspected by our team.
• Items returned outside the 30-day window or that fail to meet the eligibility criteria will be returned to the customer at the customer’s expense or discarded, and no refund will be issued.

Should you require any further clarification or assistance with your return, please do not hesitate to contact Barronbuy support at support@barronbuy.com.